Privacy Policy
Introduction
At OTS Cabs, we are committed to protecting your privacy and handling your personal data responsibly.
In this policy, “we”, “us”, and “our” refer to OTS Cabs, and “you” refers to any user or visitor of our website.
We only collect and store the minimum amount of information necessary to provide our services, such as processing bookings and managing your journeys. We may also use this information to improve our services, conduct analysis, and maintain system security.
In certain cases, we may share relevant information with trusted third parties where required to deliver our services (for example, drivers or payment processors).
We may update this Privacy Policy occasionally. Any changes will be posted on this page, and you are encouraged to review it periodically.
How We Collect and Use Your Data
1. Types of Data We Collect
a) Website Usage Data (Analytics Data)
We may collect information about how you use our website, including:
IP address
Approximate location
Browser type and version
Operating system
Referral source
Pages visited and time spent
Email (if provided)
Visit frequency and patterns
This data is collected through analytics tools (e.g., Google Analytics) to help us improve our website and services.
Legal basis: Legitimate business interests.
b) Customer Information (Customer Data)
When you make a booking, we collect:
Full name
Email address
Phone number
Billing address
This information is required to manage your booking and communicate with you.
Legal basis: Contractual necessity.
c) Journey Information (Journey Data)
To provide transport services, we collect:
Passenger name
Contact number
Pickup and drop-off details
Travel date and time
Flight or service numbers (if applicable)
Some of this information may be shared with drivers or service providers to complete your booking. Where possible, only essential details are shared.
Legal basis: Contractual necessity.
d) Payment Information (Transaction Data)
When making a payment, we process:
Card details (number, expiry, CVV)
Billing address
Cardholder name
Contact details (for fraud prevention)
We do not store payment card details. Payments are securely handled by trusted third-party providers.
Legal basis: Contractual necessity.
e) Communication Data (Correspondence Data)
If you contact us, we may store:
Emails and messages
Chat transcripts
Call recordings
Related metadata
We use this data to respond to inquiries and improve customer service. Payment details are not intentionally recorded in communications.
Legal basis: Contractual necessity.
f) Legal and Compliance Data
We may process your personal data when necessary:
To comply with legal obligations
To protect our legal rights
To handle disputes or claims
Legal basis: Legal obligation and legitimate interests.
Data Retention
We only retain your personal data for as long as necessary:
Analytics Data:
Non-identifiable data: stored indefinitely
Identifiable data: stored up to 1 month
Customer Data:
Retained for up to 6 years after your last booking (for legal and tax purposes)
Journey Data:
Retained for up to 1 year after journey completion
Transaction Data:
Retained for up to 6 years in line with financial regulations
Correspondence Data:
Retained for up to 18 months
(Transactional communications may be kept up to 6 years)
We may retain data longer if required for legal claims or regulatory compliance.
Your Rights
You have the following rights regarding your personal data:
Access – Request a copy of your data
Correction – Update inaccurate information
Deletion – Request removal of your data
Withdraw Consent – Stop data processing where applicable
Complaint – Lodge a complaint with a regulatory authority
We aim to respond to all requests within 30 days, free of charge.
Important Notes:
Some data may not be deleted if legally required
Deleting essential data may result in cancellation of services
Identity verification may be required (e.g., ID documents)
Complex requests may take up to an additional 2 months
Data Sharing
We only share your data when necessary, including:
Drivers or transport partners
Payment processors
Analytics providers
Legal or regulatory authorities
All third parties are required to handle your data securely and responsibly.
Data Security
We take appropriate technical and organizational measures to protect your personal data from:
Unauthorized access
Loss or misuse
Disclosure or alteration
Contact
If you have any questions about this Privacy Policy or your data, please contact us via your website:
https://otscabs.com
